Full payment for all rentals is required at the time of reservation. Users requesting multiple rental dates must pay the total rental fee before the requested dates can be reserved.

Requests for cancellation and refund must be received at least 48 hours prior to the scheduled start time of the reservation and documented by Kearney SportsPlex staff. A $10 administrative fee will be charged for all user-requested rental refunds.

Cancellations received less than 48 hours prior to the scheduled start time of the reservation are not eligible for a refund, except when otherwise provided under the Inclement Weather & Facility Closure Policy below.

Inclement Weather & Facility Closures

The Kearney SportsPlex prioritizes the safety of its patrons, employees, and visitors when making decisions regarding facility operations during inclement weather. SportsPlex management will determine when weather, facility conditions, or other safety concerns require the facility to delay opening, close early, restrict operations, or close for the day.

SportsPlex-Initiated Closures

If the Kearney SportsPlex closes, delays opening, or closes early and a scheduled reservation is affected, SportsPlex management will notify the primary contact associated with the reservation by email, using the email address on file with the user’s account, as soon as reasonably possible following the decision. Users are responsible for ensuring the contact information associated with their account remains current.

When all or a portion of a reservation is canceled as a result of a SportsPlex-initiated closure or delayed opening, the user may:

• Reschedule the affected reservation or portion of the reservation to another available date and time at no additional charge; or
• Receive a full refund for the affected reservation or a prorated refund for the portion of the reservation that could not be utilized.

Rescheduled reservations are subject to facility and surface availability. The Kearney SportsPlex cannot guarantee the same day, time, rental space, or other conditions associated with the original reservation.

The standard 48-hour cancellation requirement and $10 administrative refund fee do not apply to reservations canceled or otherwise affected by a Kearney SportsPlex-initiated closure, delayed opening, or early closure.

User-Initiated Weather Cancellations

If the Kearney SportsPlex remains open and operational, scheduled reservations remain in effect. A user’s decision not to travel to or utilize the facility because of weather or travel conditions does not constitute a SportsPlex-initiated cancellation.

Any user-requested cancellation or refund when the Kearney SportsPlex remains open will be subject to the standard Cancellation & Refund Policy, including the 48-hour notification requirement and applicable $10 administrative fee.

SportsPlex management reserves the discretion to consider extraordinary weather or travel circumstances on a case-by-case basis. Any exception granted under such circumstances does not establish a precedent or guarantee similar exceptions for future reservations.

Facility Closure Authority

The Kearney SportsPlex reserves the right to modify facility hours, delay opening, close early, restrict access to specific areas or activities, or close the facility when SportsPlex management determines that weather, facility conditions, or other circumstances present a safety or operational concern.

Whenever reasonably possible, affected users will be notified promptly following a decision that impacts their scheduled reservation.